palms casino resort in las vegas ownership

Proficient multi-tasking ability, customer service and communication skills.Ībility to document information accurately while on calls and respond positively to difficult situations in a high call volume environment. Minimum of (2) years administrator experience preferred. High school diploma or equivalent preferred. Knowledge of Property Management System (LMS) preferred.Įxcellent customer service, communications and telephone etiquette skills. Proficient with Microsoft Office and Excel preferred. Responsible for answering the incoming calls to the Inner Circle and Owner Relations phone queues.Īssist with same day drop in reservations, billing inquiries, Housekeeping/Engineering requests, Valet and Bell assistance, and provide information regarding resort and surrounding property amenities. Resolve owner/Guest issues within limits of authority and empowerment.Īccurately completing checklists and reports associated with specific shifts. Responding quickly and effectively to direct contact made to the department by Homeowners with expeditious follow-up and resolution of Homeowner queries, complaints, comments, or other issues.Įxecute reservations based on requests and resolves billing issues/disputes.Įnsure all Owner/Guests interactions are in accordance to Forbes/AAA and Company standards, in order to maintain the integrity of the Company ambiance while promoting Hotel facilities and services. Develop effective working relationships with Directors, Managers and Team Members in departments involved in providing rental management services and other entities associated with condominium ownership at Palms Place including Housekeeping, Engineering, Reservations, Front Desk, and Accounting, Working as an effective and integral member of the Hotel Operations Team.

Managing the provision of effective and responsible rental management services to owners participating in the rental program.

Oversee all Homeowner concierge service needs to ensure a world-class level of service to the Homeowners.

Provide the highest possible level of service and follow-up to the Homeowners. The Owner Relations Coordinator acts as a liaison between the homeowners and the hotel operations staff and various Palms Place/Palms Casino Resort departments involved in providing rental management, concierge and homeowners association services.

Palms casino resort in las vegas ownership